Privacy Policy

The OurSnowy.com.au website (“Website”) is owned and operated by PILLAR 3 Pty Ltd ABN 38 618 559 336 trading as Our Snowy (“Our Snowy”). Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in these Terms of Use and elsewhere on.

This privacy statement sets out how Our Snowy will manage your personal information and other information.

In this privacy policy "your information" means your personal information, as defined under the Privacy Act 1988 (Cth) ("Privacy Act"). For parents, your child's information will be treated in the same manner as "your information" is treated throughout this Privacy Policy.

1.             Information collected by Our Snowy

Depending on the particular circumstances, Our Snowy may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) and financial information (such as credit card or bank account numbers). The kinds of personal information we collect depends upon the nature of our relationship with you.

In most cases we will only collect credit information about you if you disclose it to us. Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to process payments.

This policy does not apply to acts and practices that relate directly to the employee records of our current and former employees.

2.             How Our Snowy will collect your information

Our Snowy may collect your information in a number of ways, including:

• directly from you (such as where you provide information to Our Snowy when you retain our services or visit the Website or contact Our Snowy with a query or request)
• from publicly available sources of information
• from Our Snowy’s records

If you choose not to provide certain information about yourself, Our Snowy may not be able to provide you with the services or information you require.

3.             How Our Snowy will hold your information

Our Snowy may store your information in hard copy or electronic format, in storage facilities that Our Snowy owns, or that are owned and operated by third party service providers.

Our Snowy takes the privacy and security of your information seriously and Our Snowy is committed to maintaining the security of your information under Our Snowy's control.

Our Snowy uses a combination of technical solutions, security controls and internal processes protect your information from unauthorised access and disclosure.

While Our Snowy takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.

4.             Purposes for which Our Snowy will collect, hold and use your information

Our Snowy may collect, hold and use your information for a range of different purposes, including

• to provide services to you, to provide you with information about those services, to assist you with enquiries, or to provide you with better services;
• to administer and manage the services Our Snowy provides to you, to charge and bill you for them, and to collect any amounts you may owe Our Snowy; and
• to improve or develop services, or to perform research and analysis.

We will not collect personal information that would be unlawful, unnecessary or unrelated to our business.

5.             When Our Snowy will disclose your information

Our Snowy may disclose your information:

• as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities
• to third parties who assist Our Snowy to manage or develop Our Snowy's business; or
• for the purposes of facilitating or implementing a transfer/sale of all or part of Our Snowy's assets or business
  

Our Snowy does not intend to disclose your information to third parties outside of Australia.

6.             Overseas disclosure of the information

Some personal information gathered by us may be stored in a data centre located overseas. All personal information in the data centres is strictly controlled in a physically secure location, protected by a firewall service and secured using best security practises.

To the extent any of your personal information is obtained from overseas or stored overseas, Our Snowy complies with the Privacy Act and the General Data Protection Regulation when obtaining, storing or dealing with your personal information.

We will not disclose your personal information to overseas entities unless you expressly advise us to, apart from the offsite storage of our information or to the extent that it is necessary or desirable to make such disclosure to obtain payment of money owed to us.

7.             Links to other websites

The Website may contain links to other websites. These links are meant for your convenience only and we are not responsible for the privacy practices of these other websites. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. This privacy policy applies solely to information collected by this website and we recommend that you refer to the privacy statements of each other website a link may take you to.

8.              Cookies

Our Snowy's website may employ the use of cookies in order to monitor the usage levels relating to Our Snowy's website and to monitor which features of Our Snowy's website are most frequently accessed. Using cookies allows Our Snowy to constantly enhance its website in order to make it more user friendly.

Our Snowy’s website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

Most web browser software allows you to block cookies if you choose to do so.

9.             Your email Address and the Spam Act

Our Snowy is fully compliant with the Spam Act 2003 (Cth) and Our Snowy will not send you promotional material if you do not want it sent to you. Our Snowy will not forward your email address to any third parties without your express permission.

10.          How to access or correct your personal information or make a privacy complaint

If you wish to access any of your personal information that Our Snowy holds or would like to correct any errors in that information, please contact Our Snowy using the contact details set out at the contact page.

You may also use these contact details to notify Our Snowy of any privacy complaint you have against Our Snowy, including if you think that Our Snowy has failed to comply with the Australian Privacy Principles (“APP”)

Our Snowy will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.

While Our Snowy will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Our Snowy deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

11.          About this Statement

This Statement has been issued by Our Snowy, effective as at 1^st July 2021. From time to time, Our Snowy may need to change this Statement.

Our Snowy will post the updated version here and it will apply to all of your information held by Our Snowy at the time.

If you would like to complain about a breach of the APP, you may contact our Privacy Officer by emailing admin@oursnowy.com.au or

telephone 0499 554 320 and ask to speak to our Privacy Officer.